Shipping policy

Customer is responsible for entering the correct address and choosing the preferred ship method at checkout. BEWARE OF SAVED ADDRESSES IN YOUR COMPUTER THAT ARE INCORRECT! An order confirmation is sent right away and will also show the address you entered at checkout.

Orders ship within 3-5 business days unless rush production is selected.  This is the time it takes to prepare your order for production, print, check and package your order for shipping.

Ground shipping has no guaranteed delivery date, we do offer 2 day air and next day air at checkout.  USPS tends to be less reliable in terms of scan updates on tracking and predictability for delivery, if you have a tight deadline DO NOT USE USPS.

UPS Ground is better at scanning packages as it moves through locations and tends to deliver all packages within 1-7 business days depending on your location.  We print and ship from Spring Hill, FL.  The closer you are to us the faster your order will be delivered.  Feel free to call our office at 352-340-4343 opt 2 if you have questions or need help determining the best production and/or ship method for your project.

USPS Ground shipping is free once your order meets the minimum product value of $75 after discounts. Sales tax does not count toward free shipping.  You can upgrade to UPS for a small discounted fee when you product total exceeds $75.

We are not responsible for lost, damaged or stolen packages if you decline the Package Protection offered at checkout but we are always here to help you work with the carriers to get your order delivered.

Package Protection* is offered for every order. The system will automatically calculate the insurance cost based on the items ordered and the shipping region. Please check the tracking on your order before contacting us about a missing package.

*Package Protection covers lost or damaged packages.  IT DOES NOT COVER ORDERS WHERE THE CUSTOMER ENTERS THE WRONG SHIPPING ADDRESS.   

If you have Package Protection, please note the claim deadlines below for lost of damaged packages:

 ~ Lost - 10 business days from the last tracking update/scan. Package Protection requires customers to wait 10 business days before filing a claim as packages are sometimes delayed in transit or prematurely marked as delivered, especially with USPS.

 ~ Damaged - within business 3 days of when package is marked as delivered. Please make sure you contact us immediately if an item arrives damaged. 

If the customer enters the wrong shipping address, and the package is returned to us undamaged, the customer will be responsible for covering shipping fees to resend the package.

If the customer enters the wrong shipping address and the package is marked as delivered, we will offer a discount on the order reprint and the customer will be responsible for shipping fees.

In the event your package is lost or shows as delivered and you have not received it, please reach out to your local contact (either USPS or UPS) as soon as possible.  Please also send an email to hello@weprintupress.com or call us at 352-340-4343 option 2 within 48 hours so we can also assist in locating your package and determining next steps if needed.

An order status of “unfulfilled” means your order has not been shipped (our normal production time is 5 business days (unless a production upgrade was selected) it will be updated to “shipped” once your order has been printed and is leaving with UPS or USPS. Tracking will be emailed to the email address you enter at checkout.

We do not pre-print the shipping labels ahead of time, they are printed when your order is packaged for shipping (after printing and quality control checking). 

Please allow plenty of time for shipping transit during high volume times like the holidays.

We ship all orders out within 5 business days. Weekends and US holidays do NOT count as a production day.  Day 1 of production is the very next business day after you place your order.  If you place your order on a Friday, Monday is the first business day, unless Monday is a US holiday.  Shipping transit is in addition to our production time.  Please plan accordingly.  If you have any questions or need help determining the best shipping option, please call us at 352-340-4343 option 2.

If you have orders with different types of items, they may ship separately. We do not process orders on the weekends or US holidays. Business days are counted as Monday - Friday only and the day of your order is not counted.

All transfers ship out of Spring Hill, Florida.