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I loved working with this company. They went above and beyond my expectations and really worked with me to get what I needed and very fast shipping thank you thank you. Definitely recommend them.!!
I love all the DTF transfers that I have bought, but...
I love all the DTF transfers that I have bought and used from your company. I think your prices are fair, and the turnaround time is good.
The reason for the rating is that, when trying to have my own designs made into DTF transfers. There always seems to be a problem. I design in Cricut Design Space and Canva. When I upload my designs to make my own gang sheet, everything falls apart. Before I save them, they are the size I need/want, and I have them at 300dpi as recommended. I upload them, and they look fine until I put them on the gang sheet. All of a sudden, they are so tiny that I can hardly see them. Then I resize them to what I want, and now the dpi is too low. I have called several times asking how to fix this issue, but to no avail. It is so frustrating for me. I still want to know how to make my designs work correctly when creating a gang sheet.
In one email I sent, I was asked to upload one of the files, and 'he' would take a look at it. I sent it but never heard back. Not good customer service. An email stating that he didn't know or telling me what the issue was would have been helpful.
Thank you so much for your review and for your continued support. We truly appreciate your kind words about our transfers, pricing, and turnaround time.
We did recive am email from you on 10/22 regarding the sizing concern and responded the same day, but we’re very sorry if that follow-up did not feel helpful or clear. That’s never our intention. We always strive to provide the best possible customer service and want every customer to feel fully supported.
If you’re still running into issues, please feel free to refer back to that email or give us a call. We’d be more than happy to walk through it with you again and do everything we can to help.
